The ticketing system allows businesses to efficiently manage customer inquiries and support requests. One of the standout features of HubSpot Service Hub is its ticketing system. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities. With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Opmerkingen: Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of features to help businesses deliver exceptional support experiences. Updates must be done to better optimize the search bar and fix some small bugs. This would help us for internal metrics purposes. It would give the sum up of the time used to close a case. It would be better to add a time tracking, from a ticket being opened till it closed. The ticket system still needs some improvements. This automation (like any other one for that matter) needs to be set in advance though. The automation system is a point that anyone should notice when using this product: From sending surveys to customers automatically once a ticket is closed, to guiding the same customers through the Chatflows function, with chat automation without us having to be online. The one-support inbox ability is a very efficient system when it to comes to gathering all the messages coming from different platforms it can be from Facebook, Twitter, or emails. The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback. Each ticket opened by a customer contains a number, the customer’s name, the date of its emission, the last time that the customer has been replied to, and the priority given to the case rated from low to high. The Tickets function transmits all the queries of our customers concerning issues that they may face. The things that I like the most about this software are : ![]() The ergonomy of the website is well-done giving us good and fluid navigation pleasure. It is an all-in-one software kind of type, that gives companies (mostly small and medium ones) the ability to run good and fast customer service. To start, It is important to know what is HubSpot Service Hub. If the required update is done over time, it has the all chances to thrive in the market. So, it is a very promising product to watch. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Opmerkingen: Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them.
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