Staff had a good understanding of safeguarding and the whistleblowing procedure. The provider had effective processes so that new staff were recruited safely. The provider had set up individual arrangements with people to improve this. Some people said they did not always know which staff were due and at what time. People told us staff usually turned up on time. People, staff and relatives felt the service was safe.Ī reliable and consistent staff team provided people’s care. They also said staff were kind, considerate and caring. People and relatives told us the service provided a good level of care. A similar trend had already been identified through the provider’s own quality assurance checks and action was underway to remedy this. We found gaps in signatures on medicines administration records (MARs). The provider did not always maintain accurate records for the medicines people had been given. They told us since the registered manager had started there had been significant improvements made to the service. People, relatives and staff described the registered manager as supportive and approachable. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Like registered providers, they are ‘registered persons’. A registered manager is a person who has registered with the Care Quality Commission to manage the service. At the time of our inspection it provided a service to approximately 130 people. It provides personal care to people living in their own houses and flats in the community. Synergy Homecare – Washington is a domiciliary care agency. In particular, there was now a more robust risk management process in place to help keep people safe from harm. We found progress had been made and the provider was now meeting the regulations. Following this inspection, to reflect the improvements the provider has made, we have rated the service as Good.įollowing the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key question(s) is the service safe, responsive and well-led to at least good. We rated the service as Requires Improvement. When we last inspected the service we found the provider had breached the regulations relating to safe care and treatment because potential risks to people’s safety were not managed safely. We gave the provider 48 hours' notice to ensure someone would be available to speak with us and show us records. This inspection took place between 16 and 26 March 2018 and was announced. If there is a PDF icon, click it to download the full report.ġ6th March 2018 - During a routine inspection Albany House - Nottingham Brunel Court - Portsmouth Caroline Square - Portsmouth Juniper Court - Gosport Maritime House - Portsmouth Mayfair Homecare - Basingstoke - Basingstoke Mayfair Homecare - Clarence Avenue - London Mayfair Homecare - Farnborough - Farnborough Mayfair Homecare - Helmi House - London Mayfair Homecare - Hillyard House - London Mayfair Homecare - Hounslow - Hounslow Mayfair Homecare - Islington - London Mayfair Homecare - Lewisham - London Mayfair Homecare - Merton - Morden Mayfair Homecare - Milton Keynes - Newport Pagnell Mayfair Homecare - Portsmouth - Portsmouth Mayfair Homecare - Southampton - Southampton Mayfair Homecare - Westminster - London Mayfair Homecare - Wycombe - High Wycombe Mayfair Homecare-Trellis House - London Meridian Health and Social Care - Coventry - Coventry Meridian Health and Social Care - Hinckley - Hinckley Meridian Health and Social Care - Leicester - Leicester Meridian Health and Social Care - Lincoln - Lincoln Meridian Health and Social Care - Nottingham - Nottingham Meridian Health and Social Care - Tamworth - Tamworth Milton Village - Portsmouth Sevacare - Birmingham Central - Birmingham Sevacare - Hall Green - Birmingham Sevacare - Kingstanding - Birmingham Sevacare - Stamford - Oakham Sevacare - Sutton Coldfield - Birmingham Sevacare - Wednesbury - Wednesbury Synergy Homecare - Blackpool - Blackpool Synergy Homecare - Bolton - Bolton Synergy Homecare - Bradford - Bradford Synergy Homecare - Burnley - Burnley Synergy Homecare - Leeds - Leeds Synergy Homecare - Manchester - Oldham Synergy Homecare - Middlesbrough - Middlesbrough Synergy Homecare - Newcastle - Newcastle Upon Tyne Synergy Homecare - Preston - Preston Synergy Homecare - Rotherham - Rotherham Synergy Homecare - Salford - Manchester Synergy Homecare - Wakefield - Wakefield Winwood Heights - NottinghamĬlick the title bar on any of the report introductions below to read the full entry.
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